Frequently Asked Questions
Using the Apotecari Collection
How long does it take to see results?
Being a bioactive collection, Apotecari products work to balance, restore and regenerate from within - a long-term program with ongoing results. To fully appreciate the difference, allow time for new hair growth. Within 90 days, you should notice a change in the condition, volume and overall health of your hair and scalp.
Our collection delivers active constituents like antioxidants, carotenoids, vitamins, minerals, amino acids and essential fatty acids that encourage the hair and scalp to regenerate, hydrate, structurally-improve, nourish and shine.
To reach your optimal goal, consider the external treatments and topical products you're pairing with your inner nutrition, along with stress management practices and a well-balanced nutritional program based on unprocessed, whole foods.
When should I take my Apotecari supplements?
We'd recommend taking your Mane Event and Crowning Glory with your breakfast or lunch. Some people find that the B vitamins in these supplements can give them energy, so if you tend to be on the more sensitive side, it may be best not to take them before bed.
Hair Atelier can be taken at any time of the day. If you're layering your Apotecari formulations (taking more than one product), for practicality's sake, we'd recommend taking everything together, so you don't miss a dose.
Can I take all my Apotecari supplements at the same time?
Yes, we actually recommend it. The Apotecari collection has been scientifically formulated to be taken individually or together.
'Layering' Apotecari products is recommended to personalise your hair care regimen to help you reach your specific hair and scalp goals.
Further, Hair Atelier has been formulated to amplify the results of Crowning Glory and Mane Event.
Our better together value bundles have been curated to reach specific goals.
How long will the package last me?
If taken according to our recommended dosage, each:
+ 60 capsule bottle or replenish pack will last 30 days (1 month)
+ 120 capsule bottle will last 60 days (2 months)
+ Hair Atelier bottle or replenish pack (180g) will last 30 days (1 month)
If I miss a dose, will I need to begin a new package?
No, simply skip the dose that you have missed and start again with the same package when possible.
Do I need to change my hair care routine when using the Apotecari collection?
Not at all! The Apotecari collection is designed to complement your usual hair care routine, amplifying it with inner nutrition.
There are certain habits and treatments which can have a negative effect on your hair health which we'd recommend avoiding; things like too much heat styling and various chemical treatments. Consult with your trusted hair stylist to create a personalised hair wellness plan looking at topical products, styling methods and nutritional support for your hair, to reach your goals.
For a list of Official Apotecari Stockists, head here.
Will the Apotecari collection replace the treatments I am getting at my hair salon?
The Apotecari collection provides an inner approach to hair and scalp wellness. Coupling the Apotecari collection with the right topical/ outer treatments will accelerate your results.
The Apotecari collection is suitable to be used alongside any shampoo, conditioner and treatment regimen.
Can I still use my normal hair products, services and treatments when I'm using Apotecari products?
Yes, the Apotecari collection has been scientifically formulated to be used alongside your normal hair and beauty products and treatments.
If you're not sure which products are best for you, collaborate with your trusted hair stylist to create a personalised hair wellness plan, combining the topical products, styling methods and nutritional support for your hair.
For a list of Apotecari salon partners, head here.
What is the shelf life of the Apotecari collection?
Apotecari products are stable for 3 years from the manufacture date. The expiry date is printed on the label of your bottle or replenish pack. Do not consume products once they have expired, please dispose of them safely.
How long can I take Apotecari supplements?
Hair Atelier can be taken indefinitely.
Mane Event and Crowning Glory have been recently relaunched with a boosted formulation containing our exclusive Hairtellectual® Hyaluronic Acid. The TGA (Therapeutic Goods Administration) mandate that use of products containing Hyaluronic Acid should be limited to 3 months in duration. This said, there is evidence of safe use beyond that duration, therefore if you wish to continue using either Mane Event or Crowning Glory beyond 3 months, we recommend either breaking this up with 1 month of Hair Atelier, or consulting with your healthcare professional to confirm if prolonged use is appropriate for you.
Will Apotecari products cause growth of body hair?
No, there is no evidence to suggest that Apotecari products will stimulate the growth of body hair, nor have we received any customer reports of any such side effects.
The growth of body hair is hormonally-driven, whereas the growth of the hair on your head is impacted by hormones but is metabolically-driven.
We made conscious decisions with our formulations to avoid ingredients (like Biota orientalis, Serenoa repens (Saw Palmetto) and Tribulus terrestris), which can have a significant impact on hormones, because these botanicals are only appropriate in some cases, and we believe should be used under appropriate herbalist supervision. Rather, we focus on delivering metabolically-driven hair growth (i.e. to intensify hair growth on your head).
Is it normal for my urine to turn bright yellow after taking Apotecari supplements?
Some people find that their urine turns bright yellow after taking B vitamins, specifically B2 (also called Riboflavin), because of its yellow pigment.
Mane Event contains activated Vitamin B2 so it may turn your urine yellow. Always consult with a healthcare professional if you become concerned about the colour of your urine.
Is Apotecari suitable for me?
Is Apotecari okay for men to take?
Yes! The Apotecari collection is suitable for all genders.
Our formulations supplement the body with targeted nutrition to support cases of poor hair and scalp health, slow growth and hair loss.
Please visit our gent-specific information page to learn more.
Are Apotecari products suitable for vegans/ vegetarians?
Yes. The entire Apotecari collection is certified vegan and is cruelty-free.
Can I take Apotecari supplements if I am pregnant or breastfeeding?
If you're pregnant or breastfeeding, we recommend commencing your hair and scalp wellness regimen with Hair Atelier. Hair Atelier is suitable through pregnancy and breastfeeding, and alongside other medications.
If you would like to introduce Crowning Glory or Mane Event to your regimen, we'd recommend doing so only under the supervision of a healthcare professional.
What ages are Apotecari products suitable for?
Apotecari's Hair Atelier is suitable for all ages and health conditions. This Formulated Supplementary Food is designed to supplement a normal diet to address situations where intakes of energy and nutrients may not be adequate to meet an individual’s requirements.
Mane Event and Crowning Glory are intended for adults.
Can I take Apotecari products if I am gluten or lactose intolerant?
Yes, the Apotecari collection is completely gluten and lactose free.
Each product page provides a list of ingredients which you may find helpful if you have allergies or sensitivities.
Are there any side effects expected with Apotecari products?
Side effects are uncommon and not expected for any Apotecari product. If you are concerned about an unusual symptom, please consult your healthcare professional and contact us.
Can I use Apotecari products if I am on medication/ have a medical condition?
Apotecari's Hair Atelier is suitable for all ages, genders and health conditions and can be taken with medications.
Mane Event and Crowning Glory should be taken under the supervision of a healthcare professional if you have a medical condition or are taking medications.
I have a sensitive scalp. Are Apotecari products suitable?
Yes. Crowning Glory was specifically-formulated for scalp conditions and irritations. If you think about it, your scalp is made up of skin and our skin is considered one organ. If you suffer with skin irritations, the likelihood is that you suffer with scalp irritations.
The ingredients in Crowning Glory have been selected for their anti-inflammatory properties (great for flare-ups), to restore a healthy balance of skin-nourishing oils (great for over-oily and dry scalps), and to mediate cell-turnover, which is great for sensitive scalps, regenerating health and structure.
Can I use Apotecari products during chemotherapy?
For those undergoing or having undergone chemotherapy, Hair Atelier is a suitable option, delivering highly-targeted follicle, strand and scalp nutrition.
Prior to commencing Mane Event or Crowning Glory, it’s important you get the 'okay' from your healthcare practitioner. Given we're not in front of you and there are specialists who know your medical condition, history and medication prescriptions intricately, we kindly direct you to them to help you to determine suitability for you.
Can I take Apotecari supplements if I have had laser hair removal on my body?
Yes, the Apotecari collection is suitable for those who have had laser hair removal. There is no evidence to suggest taking Apotecari products will cause the growth of body hair.
About Apotecari
Why do I need to take supplements if I already have a good diet?
While supplements should never replace a balanced diet, we live in a fast-paced world where our diets may not provide adequate amounts of key nutrients.
With pace, stresses and exposure to daily pollution, our bodies have to work harder to remove potential threats. This can use up the valuable nutrients we store, and the ones we need to have every day as part of a balanced diet. It’s well documented that modern-day living can use up key nutrients that we need for health and wellness, which is why the Australian Government has set guidelines for the recommended daily intake of vitamins, minerals, and other essential nutrients.
In a 2017 survey undertaken by the Australian government, many Australians are not meeting their daily intake for some of the key vitamins required to be healthy. Supplements are an excellent way of boosting your nutritional intake of vitamins, minerals and other nutrients.
Are Apotecari products tested on animals?
Absolutely not! The Apotecari team are compassionate animal lovers, so we would never test on our animal friends. The Apotecari collection is proudly vegan and cruelty-free.
What's so special about Apotecari packaging?
Biophotonic glass, also known as Violet glass, is a type of deeply coloured, almost opaque glass which is energised by light and has outstanding capabilities of preserving substances contained within for extended periods of time.
Why is this important? It offers optimal protection against deterioration caused by visible light, protecting and maintaining the quality of premium and sensitive substances.
The appreciation people have for the special protective qualities of violet glass can be traced back to ancient Egyptian civilisation. Even then, valuable essences and healing products were kept in gold and violet glass containers.
Violet glass is also environmentally friendly, won't leak harmful toxins into your nutrition and is reusable and recyclable.
Apotecari’s Replenish Packs, designed to refill our signature biophotonic glass bottles, are made from home compostable materials. This enviro-conscious technology won the Packaging Innovation Award at the 2019 Food and Beverage Industry Awards; another move in the war against waste.
How long will my Replenish Pack take to decompose in the compost?
Unlike petrochemical-based plastics, Apotecari's award-winning home compostable Replenish packs will start to biodegrade in the presence of microbes, moisture and oxygen at ambient temperatures.
Our Replenish Packs will decompose in your home compost bin in 26 weeks. It will also break down if it gets thrown in the bin or ends up in the ocean accidentally.
What preservatives do you use?
None, the entire Apotecari collection is about wellness and is preservative free.
Our biophotonic glass bottles acts to preserve against deterioration from light, is environmentally friendly, won't leak harmful toxins into your nutrition and is reusable and upcyclable.
Apotecari’s Replenish Packs also have a high barrier to oxygen and moisture for shelf-life confidence.
Do natural ingredients really work?
Plant-based supplementation works in the same way that nutrients work in food. Before the world's first pharmaceutical factory in 1859, populations around the world relied on nature's remedies to overcome conditions and ailments. Essentially, each of Apotecari's formulations combines this millenia-refined traditional knowledge with modern science.
Our bodies absorb what they require. The antioxidants, minerals, amino acids, nutritional oils and vitamins in the Apotecari range are targeted to assist with scalp, skin and hair maintenance and cellular regeneration, and act as free radical protection.
What is Trichology?
Trichology is the medical science which relates to the hair and scalp. It encompasses the study of diseases of the hair and scalp, including the cause(s) and potential treatment for these disorders.
The word “trichology” comes from the Greek word, ‘Trikhos’, meaning ‘hair’, and was first conceived as a specialty branch of study in Britain in the late 19th century. It then became a specific medical discipline in 1902.
Our founder and CEO, Simone Abaron, holds an Associate Certificate of Trichology, alongside a Bachelors Degree in Health Science, Advanced Diploma in Naturopathy, Advanced Diploma in Nutrition and Advanced Diploma in Western Herbal Medicine. That's a whole lot of letters after her name, making the Apotecari collection unsurpassed in terms of expertise.
Does Apotecari contain BPA?
Absolutely not. Apotecari sources packaging from premium suppliers around the world to ensure that our high-quality products aren’t tainted by any harmful chemicals. You won't find any Bisphenol A (BPA) in our biophotonic glass bottles, home compostable replenish packs or shakers.
Where is the Apotecari collection made?
All Apotecari supplements are very proudly Australian made.
Is Apotecari Australian-owned and operated?
Yes, Apotecari is proudly Australian owned and operated.
Why is Hair Food called Hair Atelier now?
Since its launch in 2019, Apotecari’s Hair Food® quickly became a cult favourite, selling out countless times. We're embarking on exciting times, set to expand internationally, and with this, some alterations need to be made to comply with regulations in the regions we are expanding into. As such, Apotecari® have had to re-imagine the name of this game-changing product, so Hair Food® is now known as Hair Atelier. You can expect the same exceptional product, taste and results with Hair Atelier.
Ordering Apotecari
I'm not sure which product is right for me, can you help?
Sure! If you need a hand selecting which Apotecari product is best for you, we invite you to find your perfect fit here, or contact our customer care team.
How long will it take for my order to arrive?
This can vary depending on where you live. Please visit our shipping page for delivery estimates.
How much is shipping?
Complimentary shipping is available Australia-wide for all orders over $79.
Please visit our shipping page for more information.
Where can I purchase Apotecari products?
We offer world-wide shipping via our website. Alternatively, you will find our official stockists here.
Can't find what you're looking for?
If your question doesn’t appear here, please contact our customer care team here and we’ll be happy to help.