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Promotion Terms & Conditions

Date of last update: 3 November 2026.

These terms govern all promotions offered by Apotecari. Please read the general conditions together with the terms of the specific promotion you are taking part in.

Acceptance: By redeeming or attempting to redeem an offer, you agree to accept and be bound by these terms and conditions.

Promoter: Healthcare Product Specialists Pty Ltd ACN 169 017 467, ABN 51 169 017 467 trading as Apotecari (“we”, “us”, “our” or “Apotecari”).

Conditions: These general conditions apply to all Apotecari promotions. Each promotion listed below has its own terms, which prevail over these general conditions where they differ.

Promotions may be subject to availability. Promotions are not valid for cash or cash equivalent. Offers are non-transferable. Unless a promotion states otherwise, all monetary amounts are in Australian dollars (AUD) and all dates and times are in Australian Eastern Standard Time or Australian Eastern Daylight Time, as applicable.

Unless a promotion states otherwise, promotions are valid on purchases via apotecari.com.au and apotecari.co only.

Unless a promotion states otherwise, promotions cannot be applied to previous purchases, cannot be combined with any other discount, offer or promotion, and cannot be applied to Concierge (subscription) purchases. This includes influencer and partnership discount codes.

Unless stated otherwise, discount codes are valid for a maximum of 3 months.

Gift with Purchase offers are limited time only, while stocks last. GWP codes can be redeemed off full price items only unless stated otherwise.

All purchases are subject to Apotecari’s standard Terms and Conditions.

Exclusions: Electronic Gift Cards and shipping are excluded from Offers unless otherwise stated.

Redemption: To redeem a code-based offer, enter the advertised code in the discount code field at checkout before completing your order. Automatic offers, including gifts with purchase, are added to your cart when the qualifying conditions are met. You are responsible for confirming the discount or gift appears in your order before completing your purchase. Unless a promotion states otherwise, each offer is valid for one purchase per customer.

Changes: Apotecari reserves the right to vary, suspend or cancel a promotion where reasonably necessary, subject to applicable law. Any change will not reduce the benefit of an eligible order already placed.

Offers: From time to time Apotecari may run promotions on our websites (apotecari.com.au and apotecari.co), social media channels, email and SMS which are subject to both these Terms and any additional promotion-specific Terms which are incorporated into the advertised promotion. You should ensure that you read the specific conditions that apply to each promotion.

Our current promotions:

MY HAIR ANALYSIS | CONSUMERS

Promotion Period

This is an ongoing offer. Apotecari can end or change it in line with the General Conditions on this page.

Eligibility

The offer is available to individual consumers who complete My Hair Analysis at mha.apotecari.com.au and purchase via apotecari.com.au, or apotecari.co.
The offer is not available to wholesale partners, salons, resellers or commercial buyers. It is also not available to customers who received their My Hair Analysis recommendation through an Apotecari salon partner.

Offer

Eligible customers receive 15% off the products in their My Hair Analysis recommendation when all recommended products are in the cart.
The discount applies automatically at checkout. No code is required.
If any recommended product is removed from the cart, the discount is removed.
The discount applies to all units of the recommended products in the order.
Any products in the cart that are not part of the recommendation are charged at the standard price.

Subscriptions

Concierge (subscription) products are not eligible. The 15% discount applies to one-time purchases only.

Exclusions

The discount does not apply to gift cards or shipping.

Combining Offers

The offer cannot be combined with any other discount code, voucher or promotional offer. Where more than one discount is eligible, only one will apply.

Returns and Refunds

Refunds for returned products are processed at the discounted price paid.

CYBER SALE | CONSUMERS

Promotion Period
The Cyber Sale runs from 12:00am AEDT Tuesday 3 November 2026 to 11:59pm AEDT Thursday 12 November 2026 (the "Promotion Period").
All dates and times in these terms are Australian Eastern Daylight Time (AEDT), regardless of your location.
Several offers run within the Promotion Period. Each offer is only available on the dates stated in these terms.
Offers apply only to eligible orders placed during the Promotion Period, except the existing subscriber offer, which applies to Concierge replenishments processed between 1 and 30 November 2026 as set out in the Concierge section. Apotecari will not retrospectively apply any offer to orders placed outside the dates stated in these terms.

Eligibility
The promotion is available to individual consumers purchasing through apotecari.com.au or apotecari.co.
It is not available to wholesale partners, resellers, distributors, or commercial buyers. Registered wholesale accounts are excluded.
Concierge (subscription) customers remain eligible for the sitewide discount on one-time (non-subscription) products in their cart. Subscription items in the same order receive the Concierge offers below and are excluded from the sitewide discount.

Sitewide Discount - One-Time Purchases
Eligible customers receive 25% off one-time products purchased during the Promotion Period.
The discount is applied automatically at checkout. No code is required.
The sitewide discount does not apply to:
a. Concierge (subscription) products
b. Gift cards
c. Wholesale orders
d. Pre-orders, back-orders, or waitlist items fulfilled outside the Promotion Period

Free Shipping
Australia: free standard shipping on orders with a cart value of $99 AUD or more.
Europe (EU and UK): free standard shipping on orders with a cart value of €79 EUR or more.
All other international destinations: free standard shipping on orders with a cart value of $300 AUD equivalent or more.
Cart value is calculated after all discounts have been applied, includes GST/VAT, and excludes shipping and gift card purchases.

Gift with Purchase (GWP)
Gifts are available on 3 to 8 November and 10 to 11 November 2026. No gift with purchase is available on 9 November or 12 November 2026, except as stated in these terms. Only the highest qualifying gift tier applies per order.

Australia
Spend $139 AUD or more: receive a free Signature Cosmetics Bag (valued at $34.95) and a 5-in-1 Scalp & Shampoo Brush (valued at $29.95). Total value $64.90.
Spend $169 AUD or more: receive a free Signature Drawstring Bag (valued at $9.95) and a Crown Control Definitive Styling Brush (valued at $99.00). Total value $108.95.

Europe (EU and UK)
Spend €95 EUR or more: receive a free Signature Cosmetics Bag (valued at €24.95) and a 5-in-1 Scalp & Shampoo Brush (valued at €19.95). Total value €44.90.
Spend €115 EUR or more: receive a free Signature Drawstring Bag (valued at €5.95) and a Crown Control Definitive Styling Brush (valued at €59.95). Total value €65.90.

GWP conditions
Spend thresholds are calculated on the cart value after all discounts, including GST/VAT, and excluding shipping and gift card purchases.
Gift eligibility for international orders outside Australia and Europe follows the Australian spend tiers and gifts, calculated at the AUD equivalent using the exchange rate applied at checkout.
Gifts are added to the cart automatically when a threshold is met. If the cart reaches a higher tier, the higher-tier gift replaces the lower-tier gift. If the cart falls below a threshold, the gift for that tier is removed.
One gift tier applies per qualifying order. Gifts are not available on gift card purchases and cannot be exchanged for cash, credit, or another product.
Gifts are available while stocks last. If a gift sells out, Apotecari reserves the right to substitute an item of equal or greater value.

Concierge (Subscription) Offers
Concierge offers stay the same for the whole Promotion Period, including 9 and 12 November 2026.

New subscribers
Customers who start a Concierge subscription through checkout on our website during the Promotion Period receive 25% off their first 3 Concierge orders, including their first order. From the fourth order, the standard 15% Concierge discount applies.
To qualify, the customer must never have held a Concierge subscription with Apotecari. Subscriptions started before or after the Promotion Period are not eligible.
The 25% off RRP is made up of the standard 15% Concierge discount plus an additional promotional discount applied to the Concierge price.
Applied automatically at checkout. No code is required.
Orders that start a new Concierge subscription during the Promotion Period, including additional plans for existing or lapsed subscribers, receive a gift with purchase on every day of the Promotion Period. On 9 November 2026, these orders receive the gift tiers that apply from 3 to 8 November. On all other dates, the gifts in the Gift With Purchase section apply.

Existing subscribers
Customers with an active Concierge subscription at 12:00am AEDT Sunday 1 November 2026 receive 25% off every Concierge replenishment processed between 1 and 30 November 2026.
Subscribers without a replenishment scheduled to process between 1 and 30 November 2026 are not eligible for this discount.
The 25% off RRP is made up of the standard 15% Concierge discount plus an additional promotional discount applied to the Concierge price.
Apotecari applies the discount to eligible subscriptions. No code or action is required.

Lapsed subscribers
Customers whose Concierge subscription is paused or cancelled ("lapsed subscribers") receive 25% off when they reactivate their subscription during the Promotion Period.
To receive the discount, lapsed subscribers must apply the code CYBERIGNITE in the Concierge customer portal when reactivating. The discount will not apply without the code.
The discount applies to the reactivation order only. Later replenishments return to the standard 15% Concierge discount. The code can be used once per customer.
The 25% off RRP is made up of the standard 15% Concierge discount plus an additional promotional discount applied to the Concierge price.

Existing or lapsed subscribers adding a new plan
Existing or lapsed subscribers who start an additional Concierge subscription through checkout on our website during the Promotion Period receive 25% off the first order of that new subscription. Later orders on that subscription receive the standard 15% Concierge discount.
The 25% off RRP is made up of the standard 15% Concierge discount plus an additional promotional discount applied to the Concierge price.
Applied automatically at checkout. No code is required.
Products added to an existing subscription through the Concierge customer portal receive the discount that applies to that subscription under these terms.

Concierge gifts
Existing subscribers receive the following gifts on qualifying Concierge replenishments processed between 1 and 30 November 2026.
Lapsed subscribers receive the following gifts on their reactivation order when they reactivate during the Promotion Period.
Only the highest qualifying tier applies per order.

Australia and all other destinations (AUD)
Spend $139 AUD or more: a free Signature Cosmetics Bag (valued at $34.95) and a 5-in-1 Scalp & Shampoo Brush (valued at $29.95). Total value $64.90.
Spend $169 AUD or more: a free Signature Drawstring Bag (valued at $9.95) and a Crown Control Definitive Styling Brush (valued at $99.00). Total value $108.95.

Europe, EU and UK (EUR)
Spend €95 EUR or more: a free Signature Cosmetics Bag (valued at €24.95) and a 5-in-1 Scalp & Shampoo Brush (valued at €19.95). Total value €44.90.
Spend €115 EUR or more: a free Signature Drawstring Bag (valued at €5.95) and a Crown Control Definitive Styling Brush (valued at €59.95). Total value €65.90.

Concierge conditions
Concierge gift thresholds are calculated on the replenishment order value after all discounts, including GST/VAT, and excluding shipping. Replenishments billed in a currency other than AUD or EUR are assessed at the AUD equivalent using the exchange rate applied to the order.
Concierge gifts are added to the qualifying replenishment order automatically. All other gift conditions are the same as those in the Gift With Purchase section.
Concierge discounts apply only to subscription items and do not stack with the sitewide discount on the same product.

Combining Offers
The sitewide discount can be combined with free shipping, gift with purchase offers, and Concierge offers on subscription items in the same cart.
Apart from the offers in these terms, the sitewide discount cannot be combined with any other discount code, voucher, store credit, or promotional offer.
Only one Concierge promotional discount applies to each subscription item. Concierge promotional discounts cannot be combined with each other.

Stock & Availability
Offers are subject to stock availability. No rainchecks will be offered for sold-out products.
Value bundle products, including 90-day kits, duos, and trios, could be supplied in alternative secondary packaging due to demand or availability.

Returns, Refunds & Cancellations
Refunds for returned items are processed at the discounted price paid, not the standard retail price.
If a customer returns or cancels part of a qualifying order so that the remaining order total falls below a free shipping or gift threshold, Apotecari reserves the right to recover the gift or the shipping cost, or deduct the equivalent value from the refund.
Promotional discounts and gifts are not transferable, refundable, or redeemable for cash or credit.
Nothing in these terms limits your rights under the Australian Consumer Law or the consumer laws of your country of residence.

General
Apotecari reserves the right to modify, cancel, or extend this promotion at any time without prior notice, subject to applicable laws.
Apotecari reserves the right to disqualify any customer engaging in fraudulent activity, abuse of the promotion, or breach of these terms, including cancelling orders and voiding gifts.
Participation in this promotion constitutes acceptance of these Terms and Conditions.
These Terms and Conditions are governed by the laws of New South Wales, Australia, and any dispute will be subject to the non-exclusive jurisdiction of the courts of New South Wales.

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Mane Event®
Joanne R.

Hard to know yet as I’ve only just started taking these. Hopefully I’ll have results in 90 days!

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Mane Event®
Sharon

Great item
Quick shipping!